Delete your data
You can delete your uOrder account and personal data at any time. This page explains how, what is removed, and what we keep.
Delete your account in the app
- Sign in to the app and open Profile, then Security.
- Tap Delete account.
- Confirm with your password, or with the code we send you if you sign in with Google or Facebook.
You cannot delete your account while an order is still on its way. Wait until it is delivered or cancelled.
Cannot sign in? Ask us to delete it
Email order@vergeon.co.za from the address on your account, or message us on WhatsApp from the number on your account. Tell us your name and the phone number or email you used. We may ask a question to check it is really you. We complete verified requests within 30 days.
If you signed in with Facebook or Google
Removing uOrder from your Facebook or Google settings stops that sign-in method, but it does not delete your uOrder account. To delete your account and data, follow the steps above.
What is erased
- Your name, email address, phone and WhatsApp numbers.
- Your date of birth, gender and profile picture.
- Your saved addresses, favourite stores and notifications.
- Your sign-in links to Google and Facebook, and your alert subscriptions.
- Your remaining wallet balance and loyalty points. Please spend or withdraw them first, because they cannot be restored.
What we keep, and why
We keep records of past orders, payments and refunds (what was ordered, when, the amount, and the delivery details given at the time) for accounting, tax and dispute reasons, for as long as the law requires. They are no longer linked to a live account or to your contact details on your profile. Safety and fraud records may also be kept where the law allows.
Questions
Write to order@vergeon.co.za. You can also read our privacy policy. If you are not happy with how we handled a request, you can complain to the Information Regulator in South Africa.