FAQs

Manguzi and Mbazwana for now. More towns are on the way. If your town is not listed, tell us and we will let you know when we launch there.

Food, groceries, pharmacy items, alcohol, school bundles and more from partner stores near you. We also collect and send parcels.

Yes. Send your list as a WhatsApp message, voice note or photo of a handwritten list. An agent builds your cart and sends it back for you to confirm.

Usually 20 to 40 minutes, depending on the store and distance. You can follow your rider live once the order is on the way.

Yes. Pick the nearest landmark, drop a pin on the map, describe your house, or share your WhatsApp location pin. You can also choose a pick-up point such as a school gate or clinic.

The law only allows alcohol and some medicine to be sold to people 18 and older. You verify once in the app, and the rider checks that you match your ID at the door.

Upload a clear photo of your prescription at checkout. The pharmacist checks it before your order is packed.

For medicine needed within the hour. The store packs it first and a rider goes straight there, for a small priority fee. If we are late, the fee is refunded.

Card, your uOrder wallet, gift cards or cash on delivery where your town allows it.

Report it from your order within 24 hours and add a photo. Our team replies within a day.

Tell us where your parcel is and give the tracking number. A rider collects it and brings it home. You get a handover code to keep it safe.

See our careers page for rider and support roles. Stores can apply to sell on uOrder through the partner section of the app.