Terms of use

Last updated: 27 October 2026

These terms apply when you use the uOrder website, apps or WhatsApp ordering. By placing an order you agree to them.

1. The service

uOrder lets you order from partner stores and have our riders deliver to you, and lets you ask a rider to collect or send a parcel. Stores are responsible for the items they sell; we are responsible for the delivery.

2. Your account

Keep your login details private and your contact details correct. You are responsible for orders placed from your account.

3. Prices, fees and payment

Item prices are set by stores. Delivery fees, priority fees and parcel quotes are shown before you confirm. Items priced by weight may change slightly after weighing; we show the final price on your receipt. Cash on delivery must be paid to the rider in full.

4. Delivery

Delivery times are estimates. Please be reachable by phone, give a clear landmark or map pin, and meet the rider at the door or agreed point. We may not deliver to places that are unsafe for our riders.

5. Age-restricted items and medicine

Alcohol and some medicine are sold only to people 18 and older. The rider will check your ID at the door and will not hand over the order if you cannot show it or appear to be buying for someone under 18. Alcohol is delivered only during the trading hours allowed in your town. Prescription medicine needs a valid prescription checked by the pharmacist.

6. Urgent pharmacy orders

Orders marked urgent carry a priority fee. If we deliver later than 60 minutes after the store confirms, the priority fee is refunded. In an emergency, call your local emergency number rather than waiting for a delivery.

7. Cancellations and refunds

You can cancel before the store starts preparing your order. Missing, wrong or damaged items must be reported within 24 hours with a photo. Approved refunds go to your wallet or original payment method.

8. Parcels

You must have the right to collect any parcel you ask us to collect, and give us any authorisation the depot needs. We do not carry illegal, dangerous or prohibited goods.

9. Conduct

Treat riders, store staff and support agents with respect. We may suspend accounts used for fraud, abuse or repeated false refund claims.

10. Liability

To the extent the law allows, our liability for any order is limited to the value of that order. Nothing in these terms limits your rights under the Consumer Protection Act.

11. Changes

We may update these terms. The date at the top shows the latest version.

12. Law and contact

These terms are governed by the laws of South Africa. Questions: order@vergeon.co.za.